Mystic Dome Privacy Policy

1. Information We Collect

We collect various types of information to provide and improve our services. The types of information we gather include:

• Personal Information: This information can identify you directly, such as your name, email address, phone number, and payment details. It also includes any information you provide when registering on the platform as a performer, vendor, or event seeker.
• Profile Information: Performers and vendors provide additional details to build their profiles, such as performance categories, skills, and portfolios (including photos and videos). Event seekers may provide information about event needs, preferences, and related details.
• Communication Data: Any messages or interactions you have with other users on the platform and communications with Mystic Dome support are collected and stored.
• Transactional Information: When you make or receive payments, we collect information related to the transaction, including payment method details, billing address, and transaction history.
• Usage Data: This includes information about how you interact with the platform, such as your browsing activity, the pages you visit, and the services you use. It may also include metadata from the files you upload (like file types and timestamps).
• Device Information: We collect data about the device you use to access the platform, such as your IP address, browser type, operating system, and location.

2. How We Use Your Information

The information we collect allows us to provide, maintain, and improve the services offered on the platform. Specific ways in which we use your information include:

• Account Management: We use your personal information to create and manage your account, verify your identity, and process any transactions you make or receive.
• Facilitation of Events: For performers and vendors, your profile data is used to connect you with event seekers. For event seekers, the information you provide helps match you with the right performers and vendors.
• Communication: We use your contact details to send service-related notifications, updates, and confirmations. This includes notifications about offers, bids, or changes related to the events you are organizing or participating in.
• Customer Support: Information is used to respond to inquiries, provide technical support, and resolve any issues you may encounter on the platform.
• Marketing: Occasionally, we may use your information to send promotional materials or marketing messages about new features or services. You can opt out of these communications at any time.
• Personalization: We may use your information to tailor the content and services shown to you, making suggestions or recommendations based on your previous activity.
• Analytics: Usage data helps us analyze how the platform is being used, allowing us to improve features and services for all users.

3. Sharing and Disclosure of Information

Mystic Dome respects your privacy and will not share your personal information with third parties except in the following circumstances:

• Service Providers: We may share information with third-party service providers who assist us in operating the platform, processing transactions, or providing other necessary services. These providers are required to protect your information and use it solely for the services they provide to us.
• Performers, Vendors, and Event Seekers: Your profile information, including your name, performance details, and portfolio, will be visible to other users on the platform. This allows event seekers to choose the right performers and vendors for their events.
• Legal Requirements: If required by law or in response to a valid request from a governmental authority, we may disclose your personal information.
• Business Transfers: In the event that Mystic Dome is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

4. Data Security

We are committed to safeguarding your personal information. Mystic Dome employs a variety of security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and other technical and administrative safeguards.

5. Data Retention

Mystic Dome retains your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once your data is no longer needed, we will take steps to delete or anonymize it.

6. Your Rights

As a user of Mystic Dome, you have certain rights regarding the information we collect and store about you. These rights may include:

• Access and Correction: You have the right to request access to the personal information we hold about you. You can also request corrections or updates to any inaccuracies in your data.
• Deletion: You may request the deletion of your personal information under certain circumstances. We will review such requests and take appropriate action as required by law.
• Objection to Processing: In certain situations, you can object to the way we process your information, such as when it is used for direct marketing.
• Data Portability: You may request a copy of your data in a structured, machine-readable format and, where feasible, transfer that data to another service provider.

If you wish to exercise any of your rights, please contact us using the contact details provided below.

7. Cookies and Tracking Technologies

Mystic Dome uses cookies and other tracking technologies to enhance your experience on the platform. Cookies are small files stored on your device that allow us to recognize you when you return to the site and remember your preferences.

We use the following types of cookies:

• Essential Cookies: Necessary for the operation of the platform and enable core functionalities like security and network management.
• Performance Cookies: Help us understand how users interact with the platform by collecting information about your usage. These cookies do not store personal information.
• Functionality Cookies: Allow us to remember your preferences and personalize your experience.
• Targeting Cookies: Used to deliver content and advertisements that are relevant to your interests.

You can manage your cookie preferences through your browser settings. Disabling certain types of cookies may impact your experience on the platform.

8. Children’s Privacy

Mystic Dome is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a user under 18 has provided us with personal information, we will take steps to delete such information from our records.

9. International Data Transfers

Mystic Dome operates globally, and your information may be transferred to and stored in countries outside of your own. These countries may have data protection laws that differ from those in your jurisdiction. We take steps to ensure that your information is protected regardless of where it is processed, which is in line with applicable data protection laws.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our services evolve. When changes are made, we will notify you through the platform or via email. Please review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@mysticdome.com

By using Mystic Dome, you agree to this Privacy Policy and the collection and use of your information as described. Thank you for trusting us to handle your information responsibly. We are committed to keeping your data safe and respecting your privacy.