1.1 Mystic Dome is an online platform designed to connect Event Owners, PRO Planners, Vendors, Performers, and Venue Providers. The platform facilitates collaboration between these parties for the planning, coordination, and execution of events.
1.2 Mystic Dome acts solely as an intermediary providing a digital marketplace. Mystic Dome is neither the owner nor the organizer of events created through the platform and assumes no legal or managerial responsibility for the events themselves.
1.3 By accessing or using the Mystic Dome platform, users agree to comply with these Terms and Conditions. Mystic Dome reserves the right to amend these terms at its discretion and will notify users of significant changes. Continued use of the platform constitutes acceptance of the updated terms.
2.1 Mystic Dome provides the platform as a service to connect users for event-related purposes. The platform does not actively participate in the negotiation, execution, or fulfillment of any agreements or arrangements between users.
2.2 Mystic Dome shall not be held liable for any disputes, damages, or liabilities arising from events planned, executed, or otherwise facilitated using the platform.
2.3 Users must adhere to these Terms and Conditions, as well as applicable local laws when using the Mystic Dome platform. Violations may result in suspension or termination of access.
2.4 Mystic Dome reserves the right to modify these Terms and Conditions at any time and will notify users through the platform. Changes take effect upon user acceptance of the updated terms.
3.1 Users are required to provide accurate and complete information during the registration process. This includes but is not limited to name, contact details, and relevant documentation, such as business licenses for PRO Planners.
3.2 Mystic Dome conducts a verification process for all accounts to maintain platform integrity. Users agree to cooperate with verification requests and provide any additional documentation requested by Mystic Dome.
3.3 Users are responsible for maintaining the confidentiality of their login credentials and ensuring the security of their accounts. Mystic Dome shall not be liable for unauthorized access resulting from user negligence.
3.4 Users must promptly update any changes to their account information. Mystic Dome reserves the right to suspend or terminate accounts with inaccurate, incomplete, or outdated information.
3.5 Mystic Dome reserves the right to reject, suspend, or permanently deactivate accounts found to be fraudulent, misrepresentative, or in violation of these Terms and Conditions.
4.1 Mystic Dome facilitates payment transactions between Event Owners, PRO Planners, and service providers (Vendors, Performers, and Venue Providers). Payments are processed through Mystic Dome’s secure payment gateway.
4.2 Event Owners and PRO Planners are required to make full payment for the services added to their event basket before the event is confirmed. Payments are held by Mystic Dome and distributed to service providers upon successful event completion.
4.3 Service providers, including Vendors, Performers, and Venue Providers, are required to upload invoices to the platform after the event. Payments will be transferred to the service provider’s registered bank account within the specified timeline.
4.4 Users experiencing payment issues must notify Mystic Dome support within 14 days of the transaction. Mystic Dome will investigate and resolve disputes in accordance with these Terms and Conditions.
4.5 Mystic Dome is not liable for external banking errors or delays beyond its control. Users should ensure their payment details are accurate and up-to-date.
5.1 Mystic Dome shall not be held responsible for any physical, material, or emotional damages incurred during events facilitated through the platform.
5.2 Users bear sole responsibility for ensuring the safety, security, and proper execution of their respective roles during events. This includes but is not limited to transportation, material safety, and personal injury risks.
5.3 Mystic Dome is not responsible for disputes, cancellations, or breaches of agreements between users. All such matters must be resolved directly between the parties involved.
5.4 Mystic Dome provides the platform “as is” and does not guarantee uninterrupted service or the suitability of the platform for specific user needs.
6.1 Mystic Dome values user privacy and complies with applicable data protection laws. Personal information collected through the platform is processed solely for operational purposes.
6.2 Users consent to the collection, storage, and processing of their personal data as outlined in Mystic Dome’s Privacy Policy. Users retain the right to request access to, modification of, or deletion of their personal data in accordance with local laws.
6.3 Mystic Dome implements reasonable security measures to protect user data but shall not be held liable for data breaches resulting from circumstances beyond its control, including but not limited to cyberattacks.
6.4 Users are responsible for keeping their account information accurate and updated. Failure to do so may result in loss of access or miscommunication.
7.1 Event Owners and PRO Planners may cancel events by providing notice to the platform and all affected service providers at least 48 hours before the event.
7.2 Late cancellations (less than 48 hours’ notice) will not qualify for refunds and may result in penalties, including suspension of the user’s account.
7.3 Service providers may cancel accepted bids up to 72 hours before the event without penalty. Cancellations made after this period will affect badge status and ratings.
8.1 Mystic Dome endeavors to provide uninterrupted access to the platform but reserves the right to temporarily suspend services for maintenance, updates, or unforeseen technical issues.
8.2 Users will be notified in advance of planned service interruptions. Mystic Dome is not liable for damages or losses resulting from such interruptions.
8.3 Mystic Dome shall not be held responsible for disruptions caused by circumstances beyond its control, including but not limited to natural disasters, cyberattacks, or government actions.
9.1 Users retain ownership of the content they upload to the platform and are responsible for ensuring such content complies with applicable copyright laws.
9.2 Mystic Dome reserves the right to remove content flagged for copyright infringement or content deemed inappropriate for the platform.
9.3 By uploading content, users grant Mystic Dome a non-exclusive, royalty-free license to use, copy, and distribute the content solely for platform operations and promotional purposes.
10.1 Mystic Dome reserves the right to transfer all or part of its platform services to third parties. Such transfers will not alter the rights and obligations of users under these Terms and Conditions.
10.2 Users will be notified of any transfer of services, and continued use of the platform constitutes acceptance of the transfer.
11.1 Users under the age of 18 are prohibited from registering on Mystic Dome.
11.2 Minors may use the platform only under the supervision of a parent or legal guardian who consents to these Terms and Conditions on their behalf.
11.3 Mystic Dome does not knowingly collect personal information from minors and will delete such data upon discovery.
12.1 Users may submit feedback or suggestions regarding the platform. Mystic Dome reserves the right to use such feedback to improve services without compensation to the user.
12.2 Mystic Dome is not obligated to act on feedback or implement user suggestions. Feedback provided to Mystic Dome becomes its property for the purpose of platform development.
13.1 Users agree to use the Mystic Dome platform only for lawful purposes and in a manner consistent with these Terms and Conditions.
13.2 Users are prohibited from sharing, uploading, or distributing the following types of content on the platform:
a. Content containing violence, threats, hate speech, or discrimination of any kind.
b. Sexual, explicit, or obscene material.
c. Private information about others without their explicit consent.
d. Illegal software, materials, or other infringing resources.
13.3 Mystic Dome reserves the right to remove any content violating this clause and to take appropriate action, including account suspension or termination.
13.4 Users found in violation of the code of conduct may face legal consequences under applicable laws.
14.1 Mystic Dome complies with all relevant consumer protection laws applicable in its jurisdiction.
14.2 Users are responsible for understanding the consumer laws applicable to their use of the platform. Mystic Dome assumes no liability where its services are used in ways that conflict with local consumer protection laws.
14.3 Where legally required, Mystic Dome shall provide assistance to users in resolving issues related to consumer rights.
15.1 Mystic Dome shall not be held liable for service interruptions, delays, or failures resulting from circumstances beyond its control, including but not limited to natural disasters, acts of war, pandemics, cyberattacks, or government-imposed restrictions.
15.2 During such events, Mystic Dome will make reasonable efforts to restore service but does not guarantee a specific timeline for resolution.
16.1 By using the Mystic Dome platform, users grant the platform permission to use their uploaded content, including images and descriptions, for promotional and marketing purposes.
16.2 Mystic Dome will not sell user content to third parties but may use it for advertisements, event highlights, and platform demonstrations.
16.3 Users can opt out of specific marketing uses by contacting Mystic Dome’s support team, though this may limit visibility and promotional benefits on the platform.
17.1 Mystic Dome performs regular updates and maintenance to enhance platform functionality and security.
17.2 During maintenance periods, access to the platform may be temporarily suspended. Mystic Dome will notify users of planned maintenance in advance.
17.3 Mystic Dome is not liable for any disruptions caused by unplanned maintenance or technical failures.
18.1 Mystic Dome reserves the right to suspend or permanently terminate user accounts found to be in violation of these Terms and Conditions or applicable laws.
18.2 Users whose accounts are terminated due to violations will not be entitled to refunds or any form of compensation.
18.3 Upon termination, users will lose access to all platform features, including saved content, event details, and communications.
18.4 Mystic Dome reserves the right to temporarily suspend any user account during the course of an investigation into potential violations of these Terms and Conditions or unlawful conduct. Such suspension shall be communicated to the user, and the user shall cooperate with Mystic Dome’s inquiries, including providing documentation or information as requested.
19.1 After payment is completed, Event Owners and PRO Planners may communicate directly with Vendors, Performers, and Venue Providers through the platform’s chat feature.
19.2 Event Owners and PRO Planners are required to provide accurate event details, including location, date, and time. Service providers must comply with these arrangements.
19.3 Mystic Dome is not responsible for miscommunication or disputes arising from inaccurate or incomplete event details.
20.1 Mystic Dome does not perform backups for user-uploaded content or data. Users are solely responsible for maintaining their own backups.
20.2 Mystic Dome is not liable for data loss resulting from technical issues, user error, or account termination.
20.3 Mystic Dome shall not be responsible for any data loss, including but not limited to user uploaded content, event details, or communications resulting from platform outages, technical failures, or account terminations. Users are solely responsible for maintaining backups of their data.
21.1 Mystic Dome reserves the right to amend these Terms and Conditions at any time. Users will be notified of changes through the platform.
21.2 Continued use of the platform after changes are announced constitutes acceptance of the updated terms.
22.1 These Terms and Conditions are governed by the laws of the jurisdiction where Mystic Dome operates.
22.2 Any disputes arising from the use of the platform shall be resolved in accordance with applicable local laws, and users consent to the exclusive jurisdiction of local courts.
22.3 Users agree to indemnify and hold Mystic Dome harmless against any claims, damages, or expenses arising from their use of the platform in violation of these Terms and Conditions or applicable laws.
23.1 Users may submit inquiries or complaints to Mystic Dome through the platform’s support system.
23.2 Mystic Dome will review and respond to all complaints in a timely manner, taking appropriate action to resolve user concerns.
23.3 Communication between users and Mystic Dome is considered confidential. Unauthorized sharing of such communications is prohibited and may result in legal action.
24.1 Users retain intellectual property rights over the content they upload to the platform. However, by uploading content, users grant Mystic Dome a non-exclusive, royalty-free license to use the content for platform operations and promotional purposes.
24.2 Users are solely responsible for ensuring their content complies with applicable laws and does not infringe upon the rights of third parties.
24.3 Mystic Dome reserves the right to remove content that violates these Terms and Conditions or is flagged for inappropriate use.
25.1 Mystic Dome may temporarily restrict access to the platform for reasons including maintenance, updates, or technical issues.
25.2 Users will be notified of planned access restrictions in advance but may experience unplanned interruptions without prior notice.
25.3 Mystic Dome is not liable for losses incurred due to access restrictions.
26.1 Users are encouraged to provide feedback and suggestions to improve the platform. Mystic Dome reserves the right to use such feedback without compensating the user.
26.2 Feedback provided to Mystic Dome becomes the property of Mystic Dome and may be used for platform development and promotional purposes.
27.1 Mystic Dome is not responsible for events that are planned or executed outside its platform. Users engaging in such activities do so at their own risk.
27.2 Any disputes or issues related to events outside the platform must be resolved directly between the involved parties without involving Mystic Dome.
28.1 Users shall not engage in any activity that may interfere with the normal operation of the Mystic Dome platform, including, but not limited to, attempts to reverse-engineer, decompile, or disassemble any software code, exploit system vulnerabilities, or use unauthorized tools to access, modify, or interfere with platform data or functionality.
28.2 Users agree to indemnify and hold harmless Mystic Dome, its officers, directors, agents, employees, affiliates, and other associated parties from any liability, loss, or expense, including legal fees, arising from any activity deemed by Mystic Dome to be unlawful, harmful, or otherwise in violation of these Terms and Conditions.
29.1 Mystic Dome shall not be held liable for service interruptions caused by unforeseen events beyond its control, such as natural disasters, acts of war, pandemics, or government restrictions.
29.2 During such events, Mystic Dome will make reasonable efforts to restore services but cannot guarantee specific timelines.
30.1 These Terms and Conditions are governed by the laws of the jurisdiction where Mystic Dome operates, subject to the laws of the United Arab Emirates (UAE).
30.2 Any disputes arising from the use of the platform shall be resolved in accordance with applicable local laws, and users consent to the exclusive jurisdiction of local courts in the UAE.
30.3 Users agree to indemnify and hold Mystic Dome harmless against any claims, damages, or expenses arising from their use of the platform in violation of these Terms and Conditions or applicable laws.
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